Terms & conditions.
The essentials about ordering, delivery and getting help.
Placing an order
Check your items, quantities, contact details, delivery address and selected date before submitting your order. Product availability and the dates offered at checkout may depend on preparation time and your delivery area.
If you need to change an order, contact us as soon as possible with your order number. We may be unable to change it once preparation or delivery has started.
Delivery & collection
Your delivery or collection date is selected at checkout. Please use the available dates shown there rather than assuming next-day delivery. Delivery instructions help our team, but a requested time in the order notes is not a guaranteed appointment.
Delivery availability and charges are shown at checkout after you enter your address. Online orders also include a £3 pick & pack fee. See delivery and collection information for details.
Prices & payment
The checkout shows your order total, including delivery and packing charges, before payment. Available card payments are handled through Paymentsense.
An order number or a return from the payment screen does not by itself confirm successful payment. Check the payment status shown in your order confirmation. Staff-assisted orders may be recorded with payment pending.
If you are unsure whether payment went through, please contact us before paying again.
Changes, cancellations & refunds
If your order has not been processed, contact us to arrange cancellation and a refund. If it is already being prepared or is out for delivery, please call us so we can explain what is possible.
If something arrives damaged, incorrect or not as described, let us know promptly with your order number and details of the problem. We will help put it right.
Perishable goods are generally excluded from the usual change-of-mind cancellation right for online purchases. This does not affect your statutory rights where goods are faulty, not as described or otherwise fail to meet legal requirements.
Food information & substitutions
Read the product description and any options carefully. If you have an allergy or intolerance, please speak to us before ordering and read our allergen information.
Where checkout asks about substitutions, select your preference. Check the ingredients and allergen information on any substitute before eating it.
Your information & getting help
We use your order information to prepare, fulfil and support your purchase. See our privacy notice for more information.
Contact McKee’s Country Store, 28 Holywood Road, Newtownards, BT23 4TQ. Call 028 9182 1304 or email orders@mckeesproduce.com.